Refund policy
Returns Policy Last updated: May 2026
Overview
This Returns Policy applies only to orders placed directly through our website. If you purchased your product through an authorised retailer, please contact them directly regarding returns.
Returns policy for LED devices
Our LED therapy devices are covered by a 14-day return policy, in accordance with EU consumer protection law.
Eligibility
To be eligible for a return, your item must be:
- Unused and in its original condition
- In the original, undamaged packaging with all accessories and parts included
- Accompanied by proof of purchase
Opened or used devices cannot be returned for hygiene and safety reasons. Accessories and ancillary parts are non-refundable.
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info.ledtherapy@gmail.com.
How to initiate a return
To begin the return process, email our customer service team at info.ledtherapy@gmail.com with the following details:
- Your name and email address associated with the order
- Your order number
- Reason for return
Please allow 1–2 business days for our team to review your request. Do not send items back without prior authorisation — unauthorised returns will not be accepted.
Return shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot be held responsible for items lost or damaged in transit. Returns made without a trackable shipping method are not eligible for shipping cost reimbursements.
Important deadlines
All returns must be postmarked by the last day of your return window. There are no exceptions to this policy. Return requests submitted after the return window has closed are not eligible for a refund.
EU 14-day right of withdrawal
Customers located within the European Union have the statutory right to cancel or return their order within 14 days of receipt, without providing a reason. To exercise this right, the item must be unused, in its original packaging with all accessories included, and accompanied by proof of purchase. Return shipping costs remain the responsibility of the customer.
Refunds
Once your return has been received and inspected, we will notify you of the outcome by email. Please allow 3–5 business days after receipt for inspection. If approved, your refund will be issued to your original payment method. Please allow additional processing time on the part of your bank or card provider.
If 15 business days have passed since your refund was approved and you have not received it, please contact us at info.ledtherapy@gmail.com.
Disclaimers
- Returns must include the original box, all accessories, and parts supplied with your order.
- Customers are responsible for tracking their return shipment.
- If tracking shows your order as delivered but you report non-receipt, we will investigate with the carrier before issuing any resolution.
- In the event of shipping damage, please retain all packaging materials, photograph the damage, and report it to us immediately.
This policy gives you specific legal rights. You may also have additional rights that vary by country.
Contact us
info.ledtherapy@gmail.com Response time: 1–3 business days